JPA Technical offer bespoke, experienced technical support for all licensees. Whether it be trouble with your SAP calculations, U-Values, or difficulty using the software, we are on hand five days a week via email and telephone.
Accredited Energy Assessors have the support of our dedicated Accreditation partners, Quidos, for their EPCs. U-Value users have the support of highly experienced, qualified consultants, and new learners have access to trainers whilst completing their training.
As well as this, we have a whole host of help on our resources page, including user manuals, technical bulletins and Conventions.
No matter the problem, our friendly team are always here to help.
Reporting a Problem
If you think you have come across a problem or require technical support, please follow these steps to report it:
1. Check the FAQs below and resource page to see if the answer is covered there.
2. Make sure you are using the latest version of the software. We update the software regularly and often these updates will have solved the issue.
3. If the problem persists, submit a bug report through the software contact JPA Technical preferably via email attaching your JPA file or XML as well as a brief description of your issue.
Please note: Should you have a JPA licence through IES-VE, you should contact them directly for technical support involving their software.