Who we are
JPA Technical Literature Limited (JPA Technical) specialise in thermal calculation software, with specific emphasis on SAP and U-Value calculations. Operating out of the heart of Bath city centre, our team pride ourselves on focusing on the customer and their experience.
Our website is www.jpatechnical.com
What personal data we collect and why we collect it
We collect some personal data when you register or purchase a licence on our site. When purchasing, we will ask for your name, email address, company name and company address. You may however simply visit our site anonymously.
We collect this information for the following reasons:
- To personalise your experience with our software
- To process transactions.
- To assist you in technical support when using our software
- To send periodic emails relating to your order, company news, updates to software or service information.
- To improve our service as a whole based on your feedback.
Who we share your data with
We do not directly share your data with any third party.
However, occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Please check these policies before you submit any personal data to these websites.
Additionally, embedded content from other websites me be hosted on this website. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
Licensees to our products and services will have their data stored in our database for the length of your licence plus an additional 60 days (unless you renew). However, your billing information will remain in our accounting software indefinitely, even after ceasing your licence. If you wish to have this data removed you must submit a data erasure request (see below).
What rights you have over your data
You have the right to have control over what data JPA Technical holds on you. Therefore, you have to right to be able to update any information that may be incorrect, or to request that certain data be removed (this does not include any data we are obliged to keep for administrative, legal, or security purposes). You can make data access requests by emailing JPA Technical. We will reply to you within 30 days to confirm that the request has been carried out.
How we protect your data?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect through this site and through our software.
Our contact forms request you enter a name and an email address. This is so that we can respond to your query in a timely manner. Data entered in these forms may be checked through an automated spam detection service.
Some cookies we use are “analytical cookies”. They allow us to recognise and count the number of visitors and see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.